🏰 Contact Us 🦇

📜 Company Information

🕯️ Contact Dornqiva™ ✨

Questions about a product, an existing order, shipping, returns, or anything else related to your purchase?

Our customer support team is available to help.

You can contact us using the information below, and we will review your message as soon as possible during our listed business hours.

✉️ Email Support

service@dornqiva.com

Email is the recommended way to contact us regarding:

• Order questions

• Product information

• Shipping and tracking

• Return or refund requests

• Damaged, defective, or incorrect items

• Cancellation requests

• General customer service inquiries

If your message relates to an existing order, please include your order number so we can locate the relevant information more efficiently.

For product-related concerns, photos or videos may also help us better understand the issue where applicable.

📞 Phone Support

+86 13554826640

You may contact us by phone during our customer support hours for assistance with general order or product questions.

🏛️ Business Address

Qicai Lizhi (Shenzhen) Culture Co., Ltd.
Room 306, Jinhui Building
No. 5, East 8th Lane, Changkeng Road
Bantian Community, Bantian Subdistrict
Longgang District, Shenzhen, Guangdong, China

Please note that this is our registered business address.

If you need to return an item, please contact our customer support team first. Do not send returns directly to the business registration address unless our support team specifically instructs you to do so.

Once an eligible return request has been reviewed and approved, we will provide the appropriate return instructions and return destination.

⏳ Customer Support Hours

Business Hours: 9:00 AM – 10:00 PM

Messages received outside these hours will be reviewed during the next available support period.

Our team aims to provide clear and useful assistance as quickly as reasonably possible.

🔍 Before Contacting Us

To help us respond more efficiently, please include the following information when relevant:

• Your full name

• Your order number

• The email address used for your order

• The product name

• A brief description of your question or issue

• Photos or videos if the item arrived damaged, defective, incorrect, or materially different from the product description

Providing complete information can help reduce unnecessary back-and-forth and allow us to review your request more effectively.

📦 Order, Shipping & Tracking Questions

If your order has already shipped, please check the tracking information provided in your shipping confirmation email.

If tracking has not updated for an extended period, your package appears delayed or lost, or you believe there may be another delivery issue, contact us at:

service@dornqiva.com

Please include your order number and any relevant tracking details.

We will review the available shipment information and help determine the appropriate next step.

🏺 Returns & Refunds

Dornqiva™ provides an eligible 180-day return window in accordance with our Return & Refund Policy.

Before sending any item back, please contact service@dornqiva.com to request return instructions.

Return eligibility, return shipping responsibility, damaged or incorrect item handling, and refund processing are governed by our published Return & Refund Policy.

🌹 We’re Here to Help 🏰

At Dornqiva™, customer support is part of the experience we want to provide.

Whether you are choosing a sculptural candle, checking an order, requesting assistance after delivery, or simply have a question about our collection, you are welcome to contact us.

Email: service@dornqiva.com
Phone: +86 13554826640
Business Hours: 9:00 AM – 10:00 PM

Thank you for choosing Dornqiva™.