📜 Terms of Service 🏰

Last Updated: September 30, 2026

Welcome to Dornqiva™.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features, customer services, and other services we make available through Dornqiva™ (collectively, the “Services”).

Dornqiva™ is owned and operated by Qicai Lizhi (Shenzhen) Culture Co., Ltd.

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and to the policies referenced in them, including our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Information, and Cancellation Policy.

If you do not agree with these Terms, please do not use the Services.

⚜️ SECTION 1 – ELIGIBILITY & ACCOUNT USE

You may use the Services only if you are legally permitted to enter into a binding agreement under the laws applicable to you.

Where required, you represent that you are at least the age of majority in your place of residence or are using the Services with the appropriate permission of a parent or legal guardian.

When creating an account, placing an order, or communicating with us, you agree to provide information that is:

• Accurate

• Current

• Complete

• Lawfully provided by you

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

Please contact us if you believe your account has been accessed or used without authorization.

🕯️ SECTION 2 – OUR PRODUCTS

Dornqiva™ offers sculptural candles and related decorative products inspired by gothic architecture, medieval forms, baroque ornament, dark romantic imagery, antique objects, and other atmospheric design influences.

We make reasonable efforts to present product descriptions, dimensions, colors, materials, fragrance information, photographs, and other product details accurately.

However, minor differences may occur because of:

• Screen or device settings

• Lighting conditions

• Production variations

• Wax texture

• Decorative finishing

• Photography

• Natural differences between individual pieces

Minor variations that are consistent with the product description do not necessarily constitute a defect.

This does not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description.

We may update, modify, limit, or discontinue products when reasonably necessary.

🦇 SECTION 3 – SCULPTURAL CANDLE USE

Many Dornqiva™ products are designed to function as both decorative objects and candles.

Customers are responsible for following reasonable candle-safety practices, including:

• Never leaving a burning candle unattended

• Keeping candles away from children and pets

• Keeping candles away from flammable materials

• Using candles on a stable, heat-resistant surface

• Following any care or burning instructions provided with the product

Decorative wax forms may change as a candle burns.

Because sculptural designs may contain irregular forms, wax may melt differently from a conventional container candle.

📜 SECTION 4 – ORDERS

Submitting an order constitutes an offer to purchase the products listed in your checkout.

An order is considered accepted after:

1. Your payment has been successfully authorized or confirmed; and

2. We accept and begin processing the order.

We may contact you if additional information is needed to complete or verify an order.

In limited circumstances, we may decline or cancel an order, including situations involving:

• Payment failure

• Suspected fraud

• Pricing or inventory errors

• Invalid delivery information

• Product unavailability

• Orders that appear to violate these Terms

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded through the original payment method.

⏳ SECTION 5 – ORDER CHANGES & CANCELLATIONS

If you need to request an order cancellation, address correction, or other order modification, please contact:

service@dornqiva.com

as soon as possible.

We recommend contacting us within:

12 hours after placing your order.

We will make reasonable efforts to accommodate requests received before fulfillment has progressed too far.

However, an order may not be changeable or cancellable once it has already been packed, dispatched, or otherwise entered a stage where modification is no longer operationally possible.

If an order has already shipped, eligible products may still be handled under our 180-day Return & Refund Policy after delivery.

Please review our Cancellation Policy for additional details.

🪙 SECTION 6 – PRICES & CURRENCY

Unless otherwise stated, prices displayed by Dornqiva™ are shown in:

United States Dollars (USD).

The price charged for a product will generally be the price displayed and confirmed at the time the order is submitted.

Prices may change for future orders without prior notice.

Any applicable:

• Shipping fees

• Taxes

• Customs charges

• Import duties

• Other required charges

will be handled as described during checkout or in the applicable policy.

💳 SECTION 7 – PAYMENT

Available payment methods will be displayed during checkout.

Depending on availability, payment options may include:

• PayPal

• Supported credit cards

• Supported debit cards

Payments are processed through authorized third-party payment service providers.

Dornqiva™ does not directly store the complete card details submitted through the secure payment provider interface.

All transactions are processed in USD, unless clearly stated otherwise during checkout.

For complete payment information, please review our Payment Information page.

📦 SECTION 8 – SHIPPING FEES

Our standard shipping fee is:

US$5.99 per order

unless a different shipping amount is clearly displayed before you complete checkout.

Any shipping charge applicable to your order will be shown before payment is finalized.

⏳ SECTION 9 – PROCESSING TIME

Orders are typically prepared within:

2–4 business days after payment confirmation.

Processing may include:

• Order verification

• Product preparation

• Quality checks

• Packaging

• Shipping documentation

During holidays, seasonal sales, New Year periods, or other unusually busy periods, processing may require up to:

5 business days.

🗺️ SECTION 10 – DELIVERY ESTIMATES

Estimated delivery times after dispatch are generally:

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other Supported Destinations	15–20 business days

These are estimates rather than guaranteed arrival dates.

Delivery may be affected by carrier conditions, customs clearance, weather, public holidays, transportation disruptions, destination location, or other circumstances.

For complete information, please review our Shipping Policy.

🏛️ SECTION 11 – FULFILLMENT

Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on:

• Product availability

• Inventory location

• Delivery destination

• Operational requirements

The shipping location may therefore differ from our registered company address.

We do not represent products as locally fulfilled unless that is accurate for the applicable shipment.

🔍 SECTION 12 – TRACKING, DELAYS & LOST PACKAGES

When tracking information is available, it will normally be provided after dispatch.

Tracking may require approximately 1–3 business days to begin displaying carrier movement.

If your tracking has not updated for an extended period or you believe that a parcel may be delayed or lost, contact:

service@dornqiva.com

We will review the available shipment information and, where appropriate, work with the applicable logistics provider.

We do not automatically reject a legitimate delivery claim solely because carrier tracking displays “Delivered.”

If a shipment is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund.

🥀 SECTION 13 – RETURNS

Eligible Dornqiva™ products may be returned within:

180 calendar days after delivery.

Standard preference-based returns generally require the product to remain:

• Unused

• Unburned

• In substantially the same condition as received

• In the original packaging where reasonably available

• Accompanied by proof of purchase

Customers should contact us before sending any return.

Full conditions are set out in our Return & Refund Policy.

⚖️ SECTION 14 – RETURN SHIPPING

For approved preference-based returns, the customer is generally responsible for return shipping costs.

If a product is confirmed to have arrived:

• Damaged

• Defective

• Incorrect

• Materially different from its description

we will provide an appropriate resolution at no additional cost to the customer.

Depending on the circumstances, this may include:

• Replacement

• Refund

• Merchant-covered return shipping

• Another reasonable solution

Please refer to our Return & Refund Policy for complete details.

🪙 SECTION 15 – REFUNDS

Once an authorized return has been received and inspected, approved refunds are generally issued to the original payment method within:

5–10 business days.

Your bank, PayPal, card issuer, or other payment provider may require additional time to post the funds after we issue the refund.

If more than 15 business days have passed since you were notified that a refund was approved and the funds are still not visible, contact us at:

service@dornqiva.com

🏛️ SECTION 16 – RETURN ADDRESS

Our registered company address is not automatically the return warehouse for every order.

Please do not send products to our registered business address unless our customer support team specifically instructs you to do so.

After an eligible return request has been approved, we will provide the appropriate return destination and instructions.

Unauthorized returns sent to an incorrect address may experience processing delays.

🌍 SECTION 17 – INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International shipments may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage charges

• Local government fees

Where an order is shipped under a Delivered Duty Unpaid arrangement, those fees are generally the responsibility of the recipient unless stated otherwise at checkout.

Customs procedures may also affect delivery timing.

Dornqiva™ does not control charges imposed by government authorities.

⚜️ SECTION 18 – INTELLECTUAL PROPERTY

The Dornqiva™ website and its original content may include:

• Brand names

• Logos

• Product names

• Product designs

• Photographs

• Graphics

• Written content

• Page layouts

• Illustrations

• Videos

• Other creative materials

Such materials may be protected by copyright, trademark, design, or other intellectual-property rights belonging to Dornqiva™, Qicai Lizhi (Shenzhen) Culture Co., Ltd., or applicable licensors.

You may use our website for lawful personal shopping purposes.

Without appropriate authorization, you may not reproduce, distribute, modify, publish, sell, commercially exploit, or falsely represent our protected materials as your own.

🔗 SECTION 19 – THIRD-PARTY SERVICES

Our website may rely on third-party service providers for functions such as:

• Payment processing

• Website hosting

• Analytics

• Logistics

• Tracking

• Customer communications

Third-party services may be governed by their own terms and privacy practices.

Where you interact directly with a third-party service, you should review that provider’s applicable terms.

🔗 SECTION 20 – THIRD-PARTY LINKS

Our website may contain links to external websites or services.

We do not control every third-party website and are not responsible for unrelated third-party content, availability, policies, or business practices.

Before purchasing from or providing information to an external provider, you should review its relevant terms and policies.

🔒 SECTION 21 – PRIVACY

Personal information collected through Dornqiva™ is handled in accordance with our Privacy Policy.

Depending on the services used to operate the website, information may also be processed by payment processors, hosting providers, logistics companies, analytics providers, and other service partners necessary to complete transactions and provide the Services.

Please review our Privacy Policy for more information.

💬 SECTION 22 – CUSTOMER REVIEWS & FEEDBACK

If you voluntarily submit a review, image, suggestion, comment, or other feedback to Dornqiva™, you represent that:

• You have the right to submit the content

• The content is truthful to the best of your knowledge

• The content does not unlawfully infringe another person’s rights

• The content does not contain malicious software or unlawful material

Where legally permitted, you grant us permission to use submitted feedback for purposes such as:

• Displaying customer reviews

• Improving products

• Improving our website

• Customer service

• Marketing or promotional materials

We may remove content that is fraudulent, unlawful, abusive, infringing, or otherwise inappropriate.

🔍 SECTION 23 – WEBSITE ACCURACY

We aim to maintain accurate product, pricing, shipping, availability, and policy information.

Occasionally, the website may contain:

• Typographical errors

• Incorrect prices

• Outdated availability information

• Technical errors

• Incomplete information

Where an error materially affects an order, we may correct the information and contact the affected customer when appropriate.

If an order cannot reasonably be fulfilled because of a material error, we may cancel it and refund any applicable amount already paid.

🛑 SECTION 24 – PROHIBITED USES

You may not use the Services to:

• Violate applicable laws

• Commit fraud

• Infringe intellectual-property rights

• Harass or threaten others

• Submit intentionally false information

• Spread malware

• Interfere with website security

• Attempt unauthorized access

• Collect personal data unlawfully

• Use automated scraping in a manner that disrupts the Services

• Impersonate another person or organization

• Conduct activity intended to damage the website or other users

We may restrict access where there is a reasonable basis to believe these Terms have been materially violated.

🏰 SECTION 25 – SERVICE AVAILABILITY

We make reasonable efforts to keep the Services available and functioning properly.

However, uninterrupted operation cannot always be guaranteed.

Temporary interruption may occur because of:

• Maintenance

• Technical issues

• Internet outages

• Third-party service failures

• Security incidents

• Circumstances outside reasonable control

We may modify or discontinue features where operationally necessary.

⚖️ SECTION 26 – WARRANTIES & CONSUMER RIGHTS

Nothing in these Terms is intended to exclude or limit consumer rights that cannot legally be excluded under applicable law.

Except where expressly stated by Dornqiva™ or required by applicable law, the Services are provided on an “as available” basis.

Any disclaimers in these Terms apply only to the extent permitted by applicable law.

⚠️ SECTION 27 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Dornqiva™ and Qicai Lizhi (Shenzhen) Culture Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and that arise solely from use of the website.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

Nothing in this section is intended to remove rights you may have regarding:

• Damaged products

• Defective products

• Incorrect products

• Qualifying lost shipments

• Approved refunds

• Other mandatory consumer protections

🛡️ SECTION 28 – USER RESPONSIBILITY

You agree to use the Services lawfully and to provide truthful information when placing orders, requesting returns, submitting claims, or communicating with customer support.

You remain responsible for losses caused by your own unlawful conduct, fraud, intentional misuse, or material breach of these Terms, to the extent permitted by applicable law.

📜 SECTION 29 – SEVERABILITY

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

⚜️ SECTION 30 – NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

Any waiver must be interpreted narrowly and only for the specific circumstances in which it was given.

📜 SECTION 31 – ENTIRE AGREEMENT

These Terms, together with the policies referenced in them, form the agreement governing your use of the Services and purchases made through Dornqiva™.

Relevant policies include our:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Payment Information

• Cancellation Policy

Where a specific published policy governs a particular transaction issue, that policy should be read together with these Terms.

Mandatory rights under applicable law remain unaffected.

🏛️ SECTION 32 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person in a manner that would materially affect the Services without our consent.

We may transfer operational rights or obligations in connection with a lawful business restructuring, service arrangement, or transfer of the business, subject to applicable law.

⚖️ SECTION 33 – APPLICABLE LAW

These Terms are governed by applicable law in relation to Qicai Lizhi (Shenzhen) Culture Co., Ltd., subject to any mandatory consumer-protection rights that apply in the jurisdiction where the customer resides.

Nothing in these Terms is intended to deprive a consumer of mandatory legal protections that cannot lawfully be waived.

⏳ SECTION 34 – CHANGES TO THESE TERMS

We may revise these Terms when reasonably necessary because of:

• Changes to our Services

• Operational updates

• Changes in law

• New payment or fulfillment arrangements

• Policy updates

• Security requirements

The current version will be posted on this page.

Where required by applicable law, material changes will be communicated appropriately.

The “Last Updated” date at the top of this page identifies the most recent version.

💬 SECTION 35 – CONTACT INFORMATION

Questions about these Terms or your Dornqiva™ order may be sent to:

Email: service@dornqiva.com
Phone: +86 13554826640

For existing orders, please include your order number whenever possible.

🌹 Company Information 🏰