🏰 Shipping Policy 🦇

At Dornqiva™, every order begins with careful preparation.

Our sculptural candles feature distinctive forms, decorative surfaces, and detailed finishes, so we aim to handle each order thoughtfully before it begins its journey to you.

This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and handled if a delivery issue occurs.

📦 1. Order Processing

After your payment has been successfully confirmed, your order will enter our processing workflow.

⏳ Standard Processing Time

Orders are typically processed within:

2–4 business days

Processing may include:

• Order verification

• Product preparation

• Quality checks

• Protective packaging

• Shipping label preparation

• Handover to the selected logistics provider

You will receive a shipping confirmation once your order has been dispatched.

🔥 High-Volume Periods

During holidays, seasonal sales, New Year periods, or other unusually busy periods, processing may require up to:

5 business days

If a significant delay affects your order, we will make reasonable efforts to provide updated information.

💰 2. Shipping Fee

Dornqiva™ currently charges a standard flat shipping fee of:

US$5.99 per order

The shipping fee applies regardless of order destination unless a different amount is clearly displayed during checkout before payment.

Any applicable shipping charge will be shown before you complete your purchase.

🏛️ 3. Fulfillment & Shipping Origin

Dornqiva™ works with fulfillment and logistics partners to serve customers in different regions.

Depending on product availability, inventory location, and the delivery destination, an order may be fulfilled from our own or partner fulfillment facilities.

This means that your parcel may not necessarily be dispatched from our registered business address.

We do not represent an order as locally fulfilled unless that accurately reflects the actual fulfillment arrangement for that order.

⏳ 4. Estimated Delivery Times

Delivery times begin after the order has been dispatched and do not include the processing period described above.

Estimated standard delivery times are:

Destination	Estimated Delivery Time
United States	10–15 business days
Canada	11–16 business days
United Kingdom	11–16 business days
Australia	11–16 business days
Other Supported Destinations	15–20 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual transit times may vary because of factors outside normal processing, including:

• Carrier network conditions

• Destination location

• Customs processing

• Local delivery schedules

• Severe weather

• Public holidays

• Transportation disruptions

If your shipment is experiencing an unusual delay, you may contact us for assistance.

🔍 5. Order Tracking

Once your parcel has been shipped, we will send a shipping confirmation email containing available tracking information.

Tracking records may require approximately:

1–3 business days

to begin displaying movement after a shipping label or tracking number has been created.

A short delay in the first tracking update does not necessarily mean that the parcel has stopped moving.

If tracking has not updated for an extended period, contact us at:

service@dornqiva.com

Please include your order number and tracking number so we can review the shipment.

📜 6. International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Where an order is shipped under a Delivered Duty Unpaid (DDU) arrangement, these charges are not included in the product price or standard shipping fee unless expressly stated otherwise during checkout.

Any customs duties or import taxes charged by the destination jurisdiction are generally the responsibility of the recipient.

Customs requirements vary between countries, and Dornqiva™ does not control charges imposed by government authorities.

Customs clearance may also affect delivery timing.

✍️ 7. Address Changes & Order Cancellations

If you need to request a shipping-address correction, order modification, or cancellation, please contact:

service@dornqiva.com

as soon as possible after placing your order.

We recommend submitting the request within:

12 hours of order placement

because fulfillment may begin shortly after an order is received.

We will make reasonable efforts to accommodate requests submitted before fulfillment or shipment has progressed too far.

However, once an order has already been packed, dispatched, or otherwise reached a stage where modification is no longer operationally possible, we may be unable to change or cancel it.

If an order has already shipped, any applicable return options will be handled according to our Return & Refund Policy and the applicable 180-day return window.

⚠️ 8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please review the following carefully before submitting your purchase:

• Recipient name

• Street address

• Apartment, unit, or suite number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number, where required

If you notice an address error, contact us as soon as possible.

If the parcel has not yet been dispatched, we will make reasonable efforts to update the information.

Once a shipment has entered the carrier network, address changes may not always be possible.

🥀 9. Damaged Items

If your order arrives damaged, please contact us as soon as reasonably possible at:

service@dornqiva.com

To help us review the issue, please provide:

• Your order number

• The name of the affected product

• A description of the damage

• Clear photographs or video showing the item and packaging where relevant

Prompt notice helps us investigate delivery-related damage more effectively.

Where an item is confirmed to have arrived damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate solution at no additional cost to the customer, which may include:

• Replacement

• Refund

• Another reasonable resolution agreed with you

The appropriate solution may depend on the circumstances of the individual order.

🕵️ 10. Lost Packages

If tracking has not updated for an extended period or there is reason to believe that your parcel may have been lost in transit, contact:

service@dornqiva.com

with your order number and tracking information.

We may review the shipment with the carrier or logistics provider.

If the parcel is confirmed as lost in transit, we will provide an appropriate resolution, which may include:

• A replacement shipment, or

• A refund

We do not automatically reject a customer claim solely because tracking displays a particular delivery status. Where necessary, we may review the available tracking and delivery information before determining the appropriate solution.

🚪 11. Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With household members

• With neighbors where appropriate

• With reception, concierge, or mailroom staff

• Any safe location normally used by the carrier

If you are still unable to locate the shipment, contact us at:

service@dornqiva.com

Please provide your order number and tracking details.

We will review the available information and help determine the next appropriate step.

📦 12. Split Shipments

In some circumstances, multiple items from the same order may be shipped separately because of inventory location, packaging requirements, or fulfillment arrangements.

If this happens:

• You will not be charged an additional shipping fee solely because we split the shipment.

• Separate tracking numbers may be provided.

• Packages may arrive on different dates.

A partial delivery does not necessarily mean that the remaining items are missing.

⏳ 13. Delivery Delays

Most orders are delivered within the estimated timeframes, but occasional delays can occur.

If your shipment significantly exceeds the estimated delivery period, please contact us rather than assuming the parcel is lost.

Our customer support team can review available tracking information and help determine whether further action is appropriate.

🏺 14. Returns After Delivery

Eligible Dornqiva™ products are covered by our 180-day return window.

If you wish to return an eligible product after delivery, please contact us before sending it back.

Do not automatically ship returns to our registered business address.

After an eligible return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and, where applicable, the designated return destination.

Full eligibility requirements, return shipping responsibilities, damaged or incorrect item procedures, and refund timing are explained in our Return & Refund Policy.

💬 15. Questions About Shipping

If you have questions about:

• Processing

• Shipping fees

• Tracking

• Delivery delays

• Lost packages

• Damaged shipments

• Address changes

• International delivery

please contact our customer support team.

When contacting us about an existing order, please include your order number whenever possible.

📜 Company Information

For shipping or order-related assistance, contact service@dornqiva.com during our business hours.