📜 Privacy Policy 🏰

Last Updated: September 30, 2026

At Dornqiva™, we respect the privacy of our customers and website visitors.

This Privacy Policy explains how Qicai Lizhi (Shenzhen) Culture Co., Ltd., operating the Dornqiva™ brand, may collect, use, disclose, store, and otherwise process personal information when you:

• Visit our website

• Browse our products

• Place an order

• Create or use an account

• Subscribe to marketing communications

• Contact customer support

• Request a return or refund

• Otherwise interact with our online services

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with Dornqiva™.

Information You Provide Directly

When you place an order, contact us, create an account, request customer support, or otherwise provide information to us, we may collect:

• Full name

• Email address

• Telephone number

• Shipping address

• Billing address

• Order information

• Account information

• Customer-service communications

• Return and refund information

• Product reviews or feedback

• Marketing preferences

We may also receive payment-related information necessary to confirm or process a transaction.

Full payment card details are generally processed by the applicable payment service provider rather than manually handled by our customer service team.

2. Information Collected Automatically

When you access our website, certain technical and usage information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages viewed

• Time spent on pages

• Referral source

• Website interactions

• Shopping-cart activity

• Cookie identifiers

• Similar technical information

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar tools.

3. How We Use Personal Information

We may use personal information for purposes including:

Order Processing

To:

• Receive and process orders

• Confirm payment

• Prepare products for fulfillment

• Arrange shipping

• Provide tracking information

• Communicate about your purchase

Customer Support

To:

• Respond to questions

• Review order issues

• Assist with shipping concerns

• Process eligible returns

• Review refund requests

• Handle damaged, defective, or incorrect product claims

Store Operations

To:

• Maintain our website

• Manage customer accounts

• Improve checkout

• Understand website performance

• Improve product information

• Maintain order records

Fraud Prevention & Security

To:

• Detect suspicious transactions

• Prevent unauthorized access

• Protect customer accounts

• Protect our website and systems

• Investigate suspected misuse or fraud

Marketing

Where permitted and where you have provided any consent required by applicable law, we may use your information to send:

• Product announcements

• Collection updates

• Promotional communications

• Seasonal offers

• Other Dornqiva™ marketing messages

You may unsubscribe from promotional email communications using the unsubscribe option included in the message.

4. Payment Information

Payments made through Dornqiva™ may be processed by third-party payment providers.

Depending on the payment methods available during checkout, these providers may include:

• PayPal

• Credit-card processors

• Debit-card processors

• Other authorized payment services

Dornqiva™ does not require customers to send full card numbers, CVV codes, passwords, or similar sensitive payment credentials through customer-service email.

Please do not send this information to us directly.

Payment providers process payment information according to their own privacy and security practices.

5. Cookies & Similar Technologies

Dornqiva™ may use cookies and similar technologies to operate and improve the website.

Cookies are small data files that may be stored on your browser or device.

We may use cookies for several purposes.

Essential Cookies

These may support functions such as:

• Shopping cart

• Checkout

• Security

• Account access

• Website navigation

Performance & Analytics Cookies

These may help us understand:

• How visitors use the website

• Which pages are viewed

• How users navigate between pages

• Website performance

• Areas that may require improvement

Advertising & Marketing Cookies

Where enabled, advertising partners may use cookies, pixels, or similar technologies to help:

• Measure advertising performance

• Understand campaign effectiveness

• Deliver or measure relevant advertising

• Limit repeated advertisements

Cookie availability and behavior may depend on your location, consent choices, browser settings, and the technologies currently used by our website.

6. Managing Cookies

Depending on your browser and location, you may be able to:

• Block certain cookies

• Delete stored cookies

• Restrict third-party cookies

• Adjust tracking preferences

• Withdraw previously provided cookie consent

Disabling essential cookies may affect certain website functions, including cart, checkout, account, or preference features.

7. Analytics & Advertising Services

Dornqiva™ may use third-party services to understand website activity, measure advertising, or operate marketing campaigns.

These providers may collect technical or usage information through cookies, pixels, or similar technologies where permitted.

Such providers may include advertising or analytics platforms such as:

• Meta technologies

• Google services

• Other analytics or advertising service providers used by Dornqiva™

Where such services are used, their processing of personal information may also be governed by their own privacy policies.

The specific advertising and analytics technologies used by our store may change over time.

8. How We Share Personal Information

We may disclose personal information to service providers where reasonably necessary to operate Dornqiva™.

Examples may include:

• Website hosting providers

• Payment processors

• Fulfillment partners

• Shipping and logistics providers

• Customer-support tools

• Analytics providers

• Marketing service providers

• Fraud-prevention providers

• Professional advisers

• Technology providers

These parties may receive only the information reasonably necessary for the applicable service.

We may also disclose information where required to:

• Comply with applicable law

• Respond to lawful government requests

• Protect legal rights

• Prevent fraud

• Protect customers or other individuals

• Enforce our agreements

9. Sale, Sharing & Targeted Advertising

Privacy laws in certain jurisdictions may define terms such as “sale,” “sharing,” or “targeted advertising” differently.

Dornqiva™ may use advertising or analytics technologies that involve disclosure of certain identifiers or website activity to advertising partners where permitted.

Where applicable law provides you with the right to opt out of certain forms of sale, sharing, or targeted advertising, you may exercise those rights through available privacy controls or by contacting us.

We do not require customers to provide sensitive payment credentials directly to us for advertising purposes.

10. Order Fulfillment & Logistics Partners

To deliver your order, we may share necessary information with fulfillment and logistics providers.

This information may include:

• Recipient name

• Delivery address

• Telephone number

• Email address where required

• Product and shipment information

This information is used to prepare, transport, track, and deliver your order.

Depending on inventory and destination, fulfillment services may be provided from our own or partner facilities.

11. International Data Processing

Because Dornqiva™ may work with service providers, payment providers, logistics companies, technology providers, or other business partners in different countries, personal information may be processed outside the country where you live.

Where required by applicable law, we take reasonable steps to use appropriate safeguards for international personal-information transfers.

Privacy protections and legal requirements may differ between jurisdictions.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions

• Maintain order records

• Provide customer support

• Process returns and refunds

• Meet accounting requirements

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet legal obligations

Different categories of information may be retained for different periods depending on the purpose for which the information was collected.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Unauthorized alteration

• Inappropriate disclosure

Payment transactions are generally transmitted and processed through secure payment-provider systems.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

For this reason, customers should also protect their account credentials and avoid sending sensitive passwords or complete payment credentials through ordinary email.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how data is used

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain marketing

• Opt out of certain targeted advertising or data sharing

• Request a portable copy of certain information

Privacy rights differ by jurisdiction and may be subject to exceptions.

To submit a privacy request, contact:

service@dornqiva.com

We may need to verify your identity before completing certain requests.

15. California Privacy Information

California residents may have additional privacy rights under applicable California law.

Depending on the law and circumstances, these may include rights to:

• Know what categories of personal information are collected

• Know the purposes for which information is used

• Request access

• Request deletion

• Request correction

• Opt out of certain forms of sale or sharing

• Limit certain uses of sensitive information where applicable

• Receive equal service when exercising privacy rights

If applicable, requests may be submitted by contacting:

service@dornqiva.com

We will review valid requests in accordance with applicable legal requirements.

16. Do Not Track & Browser Privacy Signals

Some browsers provide “Do Not Track” or similar privacy mechanisms.

Because there is not one universally implemented standard for all browser-based tracking signals, our website’s response may depend on the technologies and consent-management tools in use.

Where applicable law requires recognition of supported browser privacy signals, we will handle those signals in accordance with applicable requirements.

17. Children’s Privacy

Dornqiva™ is not intended for children under the age at which parental consent is required under applicable privacy law.

We do not knowingly seek to collect personal information from children for independent use of our shopping services.

If you believe that a child has provided personal information to us inappropriately, please contact:

service@dornqiva.com

We will review the request and take appropriate action where required.

18. Marketing Emails

If you subscribe to Dornqiva™ marketing communications, we may send you information about:

• New products

• Collection launches

• Promotional offers

• Seasonal releases

• Other brand updates

You can unsubscribe from promotional email communications using the unsubscribe link provided in the applicable email.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to:

• Orders

• Shipping

• Returns

• Refunds

• Account security

• Customer-service requests

19. Customer Communications

When you contact us, we may retain records of the communication to:

• Respond to your request

• Manage your order

• Investigate customer-service issues

• Process returns or refunds

• Improve our support process

• Maintain appropriate business records

Please avoid including unnecessary sensitive information in customer-service communications.

20. Third-Party Websites

Our website may contain links to websites operated by third parties.

Once you leave the Dornqiva™ website, the privacy practices of the external service are governed by that third party.

We are not responsible for the privacy practices, content, or security of websites we do not operate.

We encourage you to review the applicable privacy policy before providing personal information to an external website.

21. Data Breaches & Security Incidents

If we become aware of a personal-data security incident, we will evaluate the circumstances and take reasonable steps to:

• Contain the incident

• Investigate its scope

• Reduce further risk

• Notify affected individuals or authorities where required by applicable law

Notification methods and timing will depend on the nature of the incident and applicable legal requirements.

22. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices

• Website technology

• Service providers

• Advertising practices

• Legal requirements

• Privacy standards

The most current version will be posted on this page.

When changes are material, we will provide any notice required by applicable law.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

23. Contact Us About Privacy

If you have questions about this Privacy Policy, personal information, privacy rights, or a privacy request, please contact:

Email: service@dornqiva.com
Phone: +86 13554826640

Please provide enough information for us to understand and respond to your request.

🌹 Company Information 🏰